Your privacy matters to us. This policy explains what data MAX 4K IPTV Media Solutions collects when you use our service, why we collect it, and how we protect it.
3.1 Data We Collect
When you subscribe or contact us for a trial, we may collect the following personal information:
Personal Information
- Full name (used for account identification)
- Phone number (for WhatsApp support)
- Email address (for account delivery and support)
- Payment information (transaction reference only — we do not store card details)
3.2 Usage Data
For service operation, security and troubleshooting, we may automatically collect:
- IP address and approximate geographic location
- Internet Service Provider (ISP) name
- Session duration and connection timestamps
- Device type and application used to access the service
- Content accessed (channels, VOD) — used only for technical diagnostics
3.3 How We Use Your Data
Your data is used exclusively for:
We do not use your data for advertising, profiling or any purpose unrelated to delivering the service you paid for.
3.4 Data Protection
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, or misuse.
3.5 Data Sharing
Data may only be shared with:
- Payment processors (for transaction verification only)
- Legal authorities, if required by applicable law
3.6 Data Retention
We retain your personal data only for as long as your subscription is active, plus a reasonable period thereafter for legal and support purposes. You may request deletion of your data at any time.
3.7 Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Withdraw consent at any time (may result in service termination)
To exercise these rights, contact us via the details in section 3.8.
3.8 Contact for Privacy Matters
See also: Terms & Conditions · Refund Policy