We offer a free 24-hour trial before every purchase. We strongly encourage all users to test the service first — this reduces the need for refunds and ensures you are satisfied before spending anything.
2.1 Free Trial
A full 24-hour free trial is available to all users — no credit card required, no commitment, no auto-charge. Contact us on WhatsApp to activate instantly.
The free trial provides access to the full service, identical to a paid subscription. It must be used before purchasing to evaluate stream quality, stability and device compatibility on your specific setup.
2.2 General Rule
All subscriptions are non-refundable after activation. By completing payment, you confirm that you have tested the service via the free trial and accept this policy.
2.3 Exceptions — When a Refund May Be Considered
Refunds may be reviewed and approved only in the following situations:
Valid Refund Grounds
- The account credentials were never delivered after payment was confirmed
- The service was completely non-functional from the first moment of activation (not partially working — completely non-functional)
- A technical fault on our end was not resolved within 24 hours of being reported
All refund requests under these exceptions must be submitted within 48 hours of the issue arising, with supporting evidence.
2.4 Non-Refundable Cases
No refund will be issued for the following, regardless of circumstances:
- Poor or unstable internet connection on the user's side
- Device incompatibility or application issues (device-side problems)
- ISP blocking or throttling of IPTV traffic in your region
- Using a VPN without prior activation on your account
- Changes in channel lineup or content availability
- Violation of the Terms & Conditions (simultaneous streaming, re-streaming, etc.)
- Change of mind after activation
- Partial use of the subscription period
2.5 Payment Disputes & Chargebacks
Any chargeback or payment dispute filed will result in the immediate and permanent termination of all associated accounts. Please contact us directly before initiating any dispute — we will resolve legitimate issues promptly.
2.6 How to Submit a Refund Request
If you believe you qualify for a refund under section 2.3, contact us within 48 hours:
Please include: your order details, the issue description, and any screenshots or evidence to support your request.
See also: Terms & Conditions · Privacy Policy